Help Desk Support Assistant

Post Date:
December 6, 2021

 

Part-time

Up to 28 hours/week

Compensation

$25.00-$30.00 per hour, commensurate with experience

The Frick strives to provide every employee with the best benefits of any museum workplace in New York City and an entry-level minimum wage that exceeds those offered by other institutions. We pride ourselves in promoting an open and welcoming workplace culture and or support of diversity and work life balance. We are confident that the benefits offered by the Frick are unparalleled in the New York museum community. The Frick Collection offers a beautiful and pleasant work setting and an excellent opportunity to appreciate some of the world’s finest works of art.

The Frick complies with New York City’s Executive Order 225 requiring all employees be fully vaccinated against the virus that causes COVID 19.

Work Hours

Help Desk Support Assistants are generally scheduled to work up to 28 hours per week; shifts vary but are expected to be 7 hours/day up to 4 days/week. Museum hours are Thursdays through Sundays: 10:00 a.m. to 6:00 p.m. The Museum is closed on Mondays, Tuesdays, Wednesdays and Federal Holidays; though our offices are open on Mondays, Tuesdays and Wednesdays. Since the Museum is open on weekends, and IT Support maybe required during opening hours, shifts may be scheduled for Saturdays and Sundays as well as Monday through Friday.

Benefits of Employment with The Frick Collection

Part-time employees accrue sick leave up to 56 hours/year in accordance with the New York City Earned Sick Time Act.

Paid Time-Off: part-time employees receive paid time-off when they are scheduled to work on holidays the museum is closed to the public. These include New Year's Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Martin Luther King Day, Thanksgiving and Christmas Day. We also provide part-time employees with bereavement and paid parental leave.

Retirement: The Frick supports all eligible employees in planning for retirement by offering participation in a 403(b) tax-deferred savings plan and a defined-benefit pension plan.

Wellness Programs: The Frick offers programs including Employee Assistance Plan, and discounts on Citi Bike memberships and bike helmets.

Meal discount: When employees are working onsite, they may access a discount on food pickup or delivery through Seamless/Grubhub.

Requirements

We are looking for an individual with exceptional interpersonal, verbal, and written communication skills. They must be dependable, punctual, patient, and proactive. Ability to multitask, work effectively with users at all levels, and react quickly in a crisis (system or internet line down) is essential. Must show proven skills relationship building and effectively communicating with vendors and users. Must be able to work collaboratively and communicate well with IT staff. Excellent organizational skills to manage and prioritize work orders, systems issues, and ability and commitment to maintaining a neat and clean working environment. Proven training or education in IT support and at least 2 years IT help desk experience required. Experience with Microsoft Office 365 products, Teams, Box, Windows/MacOS are a plus. Familiarity with computer and network technology as well as software installation and hardware setup.

Position Summary

The Help Desk Support Assistant provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Help desk. They are responsible for administration and internal support of the Frick Collection's PCs, printers, servers, and related equipment. Tasks include end user support, and performing PC maintenance, upgrades and configurations. The Help Desk Support Assistant will Investigate and troubleshoot end-user issues such as login, hardware, and software issues and follow through to resolution. They will setup, configure, and deploy PCs as required while maintaining inventory and appropriate labelling. The Help Desk Support Assistant develops and writes documentation as needed. They communicate as part of the Help desk team and escalate issues as necessary, e.g., contacting vendors for warranty replacements. The IT specialists and their colleagues setup employees with technology needs such as network accounts, laptops, and any other network needs. The Specialist also trace and terminate network lines and ports throughout the building as necessary. Since the Museum is open on weekends and IT Support maybe required during opening hours, shifts may be scheduled for 7 days/week.

Background

Opened to the public in 1935, The Frick Collection is a world-renowned art museum consisting of more than 1,500 works of art from the ninth to the nineteenth centuries displayed in the intimate surroundings of the former home of Pittsburgh industrialist Henry Clay Frick. It is considered one of the world's most perfect museums and the residence is one of New York City’s few remaining Gilded Age mansions. The Frick welcomes nearly 300,000 visitors a year to its tranquil mansion on the Upper East Side, encouraging visitors to closely observe, reflect, and engage with its esteemed collection.

The Frick Art Reference Library, founded by Mr. Frick’s daughter, Helen Clay Frick, in 1935, is an internationally recognized research library that serves as one of the world's most complete resources for the study of Western art. Our entire staff ensures that the resources of The Frick Collection are made accessible and inviting to “all persons whomsoever,” in accordance with the wishes of the museum’s founder.

The Frick has moved into its temporary home in the former Whitney Museum Breuer building at 75th Street and Madison Avenue, Frick Madison, while renovations are undertaken to the newer parts of the building at 1 East 70th Street. We provide training on best practices for protecting oneself and colleagues during a pandemic while always providing the highest quality customer service.

Application Process

Send cover letter and resume to:

Associate Director of IT
jobs@frick.org (include “PT Help Desk Support Assistant” in subject line of email)
Frick Madison
30 East 75th Street
New York, NY 10021

No phone calls please.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at The Collection, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, national origin, age, marital status, alienage or citizenship status, sexual orientation, disability, pregnancy, military status, creed, genetic predisposition or carrier status or any other protected characteristic as established by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This description shall not be construed as a contract of any sort for a specific period of employment.