Membership Desk Assistant

Post Date:
April 14, 2021

 

Part-time

Up to 28 hours/week.

Background

Opened to the public in 1935, The Frick Collection is a world-renowned art museum consisting of more than 1,500 works of art from the ninth to the nineteenth centuries displayed in the intimate surroundings of the former home of Pittsburgh industrialist Henry Clay Frick. It is considered one of the world's most perfect museums and the residence is one of New York City’s few remaining Gilded Age mansions. The Frick welcomes nearly 300,000 visitors a year to its tranquil mansion on the Upper East Side, encouraging visitors to closely observe, reflect, and engage with its esteemed collection.

The Frick Art Reference Library, founded by Mr. Frick’s daughter, Helen Clay Frick, in 1935, is an internationally recognized research library that serves as one of the world's most complete resources for the study of Western art. Our entire staff ensures that the resources of The Frick Collection are made accessible and inviting to “all persons whomsoever,” in accordance with the wishes of the museum’s founder.

The Frick has moved into its temporary home in the former Whitney Museum Breuer building at 75th Street and Madison Avenue, Frick Madison, while renovations are undertaken to the newer parts of the building at 1 East 70th Street to which we expect to return in 2023. We opened to the public at Frick Madison in early spring and have experienced a surge in membership. We are searching for an enthusiastic partner to support our team and our ever expanding and diverse group of members. We will be providing training on best practices for protecting oneself and the public during a pandemic while always providing the highest quality customer service.

Position Summary

The Membership Desk Assistant is one of the first people in the museum to interact with our current and potential members. Posted in the lobby of the museum, the Membership Desk Assistant is primarily tasked with selling new memberships to visitors, assisting current members with admission tickets and answering any queries that members might have. The Membership Desk Assistant is an integral part of the Membership team and works closely with the Manager of Membership to promote membership at all levels, while accurately and efficiently processing new membership gifts, updating member information in the database, and providing the highest level of customer service. Successful candidates must have excellent communication skills, the ability to interact with a demanding public, be comfortable handling cash, making change, and processing credit card sales. Additional tasks may include assisting with database projects, mailings, and at events.

Requirements 

We are looking for an enthusiastic individual committed to providing a positive member experience in this public-facing position within the membership department. Sales, membership, or visitor services experience is very helpful. Excellent customer service skills, personable and outgoing demeanor, and attention to detail are essential. Knowledge of Raiser’s Edge or other databases is a plus. Professionalism and reliability a must. Bilingual skills helpful.

Benefits in Employment with the Frick Collection

All employees of the Frick Collection may access free or discounted admission to most of New York’s finest museums. Additionally, we provide employees and volunteers with a discount on Frick Museum Shop purchases. Employees may access discounted Citi Bike membership and a discount on Seamless food ordering on days when they are working on-site. Part-time employees are also eligible to accrue sick in accordance with the New York City Earned Sick Time Act. The Frick Collection offers a beautiful and pleasant work setting and an excellent opportunity to appreciate some of the world’s finest works of art. 

Work Hours and Compensation

Membership Desk Assistants are generally scheduled to work between 15 and 18 hours per week, though may work up to 28 hours/week; shifts may vary but are expected to be 5-7 hours/day 2-3 days/week. Museum hours are: Thursdays through Sundays: 10:00 a.m. to 6:00 p.m. The Museum is closed on Mondays, Tuesdays, and Federal Holidays. Compensation:  $17.00/ hour. 

Application Process

Please send resume and cover letter to:

Manager of Membership
jobs@frick.org (include “Membership Desk Assistant” in subject line of email)

Mailing address for application: 
The Frick Collection at Frick Madison
30 East 75th Street
New York, NY 10021

No phone calls please. Inquiries without cover letter will not be considered.

Equal Employment Opportunity has been, and will continue to be, a fundamental principal at The Collection, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, national origin, age, marital status, alienage or citizenship status, sexual orientation, disability, pregnancy, military status, creed, genetic predisposition or carrier status or any other protected characteristic as established by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This description shall not be construed as a contract of any sort for a specific period of employment.