Membership Desk Assistant

Post Date:
November 8, 2021

 

Part-time

Up to 18 hours/week.

Compensation

$18.00 per hour

The Frick strives to provide every employee with the best benefits of any museum workplace in New York City and an entry-level minimum wage that exceeds those offered by other institutions. We pride ourselves in promoting an open and welcoming workplace culture and or support of diversity and work life balance. We are confident that the benefits offered by the Frick are unparalleled in the New York museum community. The Frick Collection offers a beautiful and pleasant work setting and an excellent opportunity to appreciate some of the world’s finest works of art.

The Frick complies with New York City Mayor de Blasio’s Executive Order 225 requiring all employees be fully vaccinated against the virus that causes COVID 19.

Work Hours

Membership Desk Assistants are generally scheduled to work 15 to 18 hours per week, though may work up to 28 hours/week; shifts vary but are expected to be 5–7 hours/day 2–3 days/week. Museum hours are: Thursdays through Sundays: 10:00 a.m. to 6:00 p.m. The Museum is closed on Mondays, Tuesdays, Wednesdays and Federal Holidays.

Benefits in Employment with the Frick Collection

Part-time employees accrue sick leave up to 56 hours/year in accordance with the New York City Earned Sick Time Act.

Paid Holidays: part-time employees receive paid time-off when they are scheduled to work on holidays the museum is closed to the public. These include New Year's Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Martin Luther King Day, Thanksgiving and Christmas Day. We also provide part-time employees with bereavement and paid parental leave.

Retirement: The Frick supports all employees in planning for retirement by offering participation in a Tax Deferred Savings Plan–403(b) and a defined benefit pension plan.

Wellness Programs at the Frick include an Employee Assistance Plan, a discount on Citi Bike memberships and a discount on bike helmets.

Meal discount: When employees are working onsite, they may access a discount on food pickup or delivery through Seamless/Grubhub.

Requirements

We are looking for an enthusiastic individual committed to providing a positive member experience in this public-facing position within the membership department. Sales, membership, or visitor services experience is very helpful. Excellent customer service skills, personable and outgoing demeanor, and attention to detail are essential. Knowledge of Raiser’s Edge or other databases is a plus. Professionalism and reliability a must. Bilingual skills helpful.

Position Summary

The Membership Desk Assistant is one of the first people in the museum to interact with our current and potential members. Posted in the lobby of the museum, the Membership Desk Assistant is primarily tasked with selling new memberships to visitors, assisting current members with admission tickets and answering any queries that members might have. The Membership Desk Assistant is an integral part of the Membership team and works closely with the Manager of Membership to promote membership at all levels, while accurately and efficiently processing new membership gifts, updating member information in the database, and providing the highest level of customer service. Successful candidates must have excellent communication skills, the ability to interact with a demanding public, be comfortable handling cash, making change, and processing credit card sales. Additional tasks may include assisting with database projects, mailings, and at events.

Background

Opened to the public in 1935, The Frick Collection is a world-renowned art museum consisting of more than 1,500 works of art from the ninth to the nineteenth centuries displayed in the intimate surroundings of the former home of Pittsburgh industrialist Henry Clay Frick. It is considered one of the world's most perfect museums and the residence is one of New York City’s few remaining Gilded Age mansions. The Frick welcomes nearly 300,000 visitors a year to its tranquil mansion on the Upper East Side, encouraging visitors to closely observe, reflect, and engage with its esteemed collection.

The Frick Art Reference Library, founded by Mr. Frick’s daughter, Helen Clay Frick, in 1935, is an internationally recognized research library that serves as one of the world's most complete resources for the study of Western art. Our entire staff ensures that the resources of The Frick Collection are made accessible and inviting to “all persons whomsoever,” in accordance with the wishes of the museum’s founder.

The Frick has moved into its temporary home in the former Whitney Museum Breuer building at 75th Street and Madison Avenue, Frick Madison, while renovations are undertaken to the newer parts of the building at 1 East 70th Street. We will be providing training on best practices for protecting oneself and the public during a pandemic while always providing the highest quality customer service.

Application Process

Send cover letter and resume to:

Manager of Membership
jobs@frick.org (include “Membership Desk Assistant” in subject line of email)
Frick Madison
30 East 75th Street
New York, NY 10021

No phone calls please.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at The Collection, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, national origin, age, marital status, alienage or citizenship status, sexual orientation, disability, pregnancy, military status, creed, genetic predisposition or carrier status or any other protected characteristic as established by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This description shall not be construed as a contract of any sort for a specific period of employment.