Membership Desk Assistant

Post Date:
January 10, 2023

 

Part-time

Up to 28 hours/week

$20.00 per hour

At the Frick Collection we pride ourselves on promoting an open and welcoming workplace culture that supports diversity and work-life balance. The Frick strives to provide our employees with competitive salaries and exceptional benefits in a beautiful and pleasant work setting while providing an excellent opportunity to appreciate some of the world’s finest works of art.

The Frick requires all employees be fully vaccinated and to have received a booster vaccine against COVID 19.

Benefits in Employment with the Frick Collection

Part-time employees accrue sick leave up to 56 hours/year in accordance with the New York City Earned Sick Time Act.

Paid Time-Off: part-time employees receive paid time-off when they are scheduled to work on holidays the museum is closed to the public. These include New Year's Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Martin Luther King Day, Thanksgiving and Christmas Day. We also provide part-time employees with bereavement and paid parental leave.

Retirement: The Frick supports all employees in planning for retirement by offering participation in a Tax Deferred Savings Plan – 403(b) and a defined benefit pension plan.

Wellness Programs at the Frick include an Employee Assistance Plan, a discount on Citi Bike memberships, and a discount on bike helmets.

Meal discount: When employees are working onsite, they may access a discount on food pickup or delivery through Seamless/Grubhub.

Position Summary

The Membership Desk Assistant is one of the first people in the museum to interact with our current and potential members. Posted in the lobby of the museum, he/she is primarily tasked with selling new memberships to visitors, assisting current members with admission tickets and answering any queries that members might have. The Membership Desk Assistant is an integral part of the Membership team and works closely with the Manager of Membership to promote membership at all levels, while accurately and efficiently processing new membership gifts, updating member information in the database, and providing the highest level of customer service. Successful candidates must have excellent communication skills, the ability to interact with a demanding public, be comfortable handling cash, making change, and processing credit card sales. Additional tasks may include assisting with database projects, mailings, and at events.

Requirements

The education and/or experience requirements listed below are representative of the knowledge, skill, and ability required to successfully perform the essential duties of this position.

We are looking for an enthusiastic individual committed to providing a positive member experience in this public-facing position within the membership department. Sales, membership, or visitor services experience is very helpful. Excellent customer service skills, personable and outgoing demeanor, and attention to detail are essential. Bachelor’s degree in art history or related field preferable. Knowledge of Raiser’s Edge or other databases is a plus. Professionalism and reliability a must. Bilingual skills helpful.

Work Hours & Compensation

Membership Desk Assistants are generally scheduled to work between 15 and 18 hours per week, though may work up to 28 hours/week; shifts may vary but are expected to be 5–7 hours/day 2–3 days/week. Museum hours are: Thursdays through Sundays: 10:00 a.m. to 6:00 p.m. The Museum is closed on Mondays, Tuesdays, Wednesdays, and Federal Holidays.

Compensation: $20.00/ hour. The Frick Collection hosts events on evenings and weekends; the Assistant may be asked to work extended hours to provide support during these events.

Background

Opened to the public in 1935, The Frick Collection is a world-renowned art museum consisting of more than 1,500 works of art from the ninth to the nineteenth centuries displayed in the intimate surroundings of the former home of Pittsburgh industrialist Henry Clay Frick. It is considered one of the world’s most perfect museums, and the residence is one of New York City’s few remaining Gilded Age mansions. The Frick welcomes nearly 300,000 visitors a year to its tranquil mansion on the Upper East Side, encouraging visitors to closely observe, reflect, and engage with its esteemed collection.

The Frick Art Reference Library, founded by Mr. Frick’s daughter, Helen Clay Frick, in 1920, is an internationally recognized research library that serves as one of the world's most complete resources for the study of Western art. Our entire staff ensures that the resources of The Frick Collection are made accessible and inviting to “all persons whomsoever,” in accordance with the wishes of the museum’s founder.

The Frick has moved into its temporary home—Frick Madison—in the Breuer building at 75th Street and Madison Avenue (the former Whitney Museum), while renovations are underway to the newer parts of the building at 1 East 70th Street.

Application Process

To apply: Membership Desk Assistant

Or send resume and cover letter to:

Manager of Membership
Frick Madison
30 East 75th Street
New York, NY 10021

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at The Frick Collection, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, national origin, age, marital status, alienage or citizenship status, sexual orientation, disability, pregnancy, military status, creed, genetic predisposition or carrier status or any other protected characteristic as established by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This description shall not be construed as a contract of any sort for a specific period of employment.