Customer Service

For Questions regarding Membership, please call 212-547-0709.

For all other Questions/Customer Service
Please contact us at sales@frick.org with questions about any of the other products featured online, your online order, or any other Museum Shop inquiries.

Frick Madison
Retail and Visitor Services Department
945 Madison Avenue, New York, NY 10021
sales@frick.org

To Order By Telephone
Call 212-547-6849 during regular Museum Shop hours:
Thursday through Sunday, 10 a.m. to 5:45 p.m.

Returns
Returns accepted with receipt within 60 days of purchase.

Shipping Rates

Memberships are mailed via the United States Postal Service. For Memberships please allow two weeks for delivery. 

All domestic orders are shipped by FedEx Home Delivery (delivery time 1-7 days from date of shipment). All orders to Canada are shipped by FedEx International Ground (delivery time 3-7 days from time of shipment). 

All orders are shipped within 1-5 days from placement of order.

Express service is available. For domestic orders, customers may choose FedEx Priority Overnight for an additional $25 fee, or FedEx 2nd Day for an additional $15 fee. For Canadian orders, we offer FedEx International Priority (delivery within 1-3 days of shipment) for an additional $30 fee.

Overnight orders must be placed before 2 pm EST on Thursdays, and Fridays. Please note that overnight shipments placed after 2 pm EST on Friday, all day Saturday, all day Sunday, and all day Monday will not be shipped until the following Tuesday.

Please note that for orders shipped to Canada, recipients are responsible for all duties and taxes.

Disclaimer
 Proceeds from the sale of Museum Shop items benefit The Frick Collection and its programs.