Customer Service

For Questions regarding Concert Tickets, please call 212-547-0715.

For Questions regarding Membership, please call 212-547-0709.

For all other Questions/Customer Service
Please contact us with questions about any of the other products featured online, your online order, or any other Museum Shop inquiries. Contact us by post, telephone or e-mail.

The Frick Collection
Retail and Visitor Services Department
1 East 70th Street, New York, NY 10021
Tel: 212-547-6849
sales@frick.org

To Order By Telephone
Call 212-547-6849 during regular Museum Shop hours:
Tues-Sat 10 a.m. to 5:45 p.m., Sunday 11 a.m. to 4:45 p.m.

Returns
Returns accepted with receipt within 60 days of purchase.

Shipping Rates

There is no shipping fee for Concert Tickets or Memberships. All Concert Tickets and Memberships are mailed via the United States Postal Service. For Memberships please allow two weeks for delivery. Concert Tickets are mailed two weeks prior to the date of the concert. Tickets ordered during the week preceding the concert will be held at the door.

All domestic orders are shipped by FedEx Home Delivery (delivery time 1-7 days from date of shipment). All orders to Canada are shipped by FedEx International Ground (delivery time 3-7 days from time of shipment). For Museum Shop inquiries please call 212-547-0662.

All orders are shipped within 1-5 days from placement of order.

Express service is available. For domestic orders, customers may choose FedEx Priority Overnight for an additional $25 fee, or FedEx 2nd Day for an additional $15 fee. For Canadian orders, we offer FedEx International Priority (delivery within 1-3 days of shipment) for an additional $30 fee.

Overnight orders must be placed before 2 pm EST on Tuesdays, Wednesdays, Thursdays, and Fridays. Please note that overnight shipments placed after 2 pm EST on Friday, all day Saturday, all day Sunday, and all day Monday will not be shipped until the following Tuesday.

Oversize or heavy shipments may require additional shipping charges.

Please note that for orders shipped to Canada, recipients are responsible for all duties and taxes.

Disclaimer
The Frick Collection does not sell or give out customer information obtained from our online shop. Proceeds from the sale of Museum Shop items benefit The Frick Collection and its programs.